Elevate your support team with Odoo Helpdesk
Effortlessly connect with customers across multiple channels using Odoo Helpdesk.
Email Integration
Streamline communication by integrating email, allowing you to trigger alerts on worksheets or work center control panels to facilitate information flow to manufacturing.
Website Form
Customize your website forms to effectively capture and qualify customer inquiries.
Live Chat
Engage with website visitors in real time using the Live Chat plugin, providing immediate support.
Discover a user-friendly interface
Manage, prioritize, and resolve customer tickets with ease. Customize ticket organization using the dynamic Kanban view, gaining instant insights into your team's workload and ticket statuses according to personalized SLA rules.
Streamline your support contract management process with Odoo Helpdesk
Efficient Time Tracking
Monitor time spent on each contract with the integrated timesheet app, ensuring precise billing and resource management.
Simplified Sales Process
Easily manage the sale, renewal, and upselling of support contracts to ensure continuous helpdesk services for your customers.
Automated Upselling
Upsell automatically with time-limited contracts, prompting customers to renew or upgrade their support plans for enhanced service levels.
Proactive Alerts
Set up alerts for your sales or helpdesk teams based on changes in customer status, enabling proactive management and support.
Automation
Automate email notifications and actions throughout the ticket resolution process to enhance efficiency.
SLA Management
Establish SLA rules to guarantee timely responses and actions on tickets.
Email Templates
Create dynamic email templates for quick and consistent responses to frequently asked questions.
Escalation
Easily escalate tickets to managers or specialists when necessary.
Live Chat Support
Use canned responses in live chat to provide instant and effective customer interactions.
Enhance customer self-service with Odoo Helpdesk
Comprehensive Knowledge Base
Leverage the built-in customer knowledge base to centralize FAQs, training videos, and presentations, making them easily accessible.
Seamless Integration
Link relevant self-service resources directly within tickets, empowering customers to find solutions on their own.
Foster Community Engagement
Develop a vibrant community around your product with the integrated forum feature, encouraging collaboration and knowledge sharing among users.
Empower customers to close their own tickets, enhancing autonomy
and productivity.
By reducing the risk of errors and misunderstandings,
by minimizing errors and misunderstandings, helpdesk teams can focus on critical tasks, ensuring efficient service delivery.
CUSTOMER SUCCESS STORIES
How Code Legion, Helped Art Decor Improve their Digital Presence with custom Website Design, Resources Utilization, and Customer Interactions
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Code Legion Implemented the completed Odoo ERP with B2B & B2C website design for DENERGY for their Business, To Spike Up Operational Efficiency
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