HELPDESK ELEVATE YOUR SUPPORT TEAM WITH ODOO HELPDESK
Use Odoo Helpdesk to easily communicate with clients via a variety of channels
Email Integration
Simplify communication by integrating email, which enables you to set up alerts on work center control panels or worksheets to help manufacturing process information.
Website Form
Customize the forms on your website to efficiently collect and qualify consumer inquiries.
Live Chat
Use the Live Chat plugin to interact with website visitors in real time and offer prompt assistance.
Find an intuitive user interface
Easily handle, rank, and address customer tickets. Utilize the dynamic Kanban view to customize ticket organization and obtain real-time insights into the workload of your team and ticket statuses in accordance with customized SLA rules.
Use Odoo Helpdesk to streamline your support contract management procedure
Efficient Time Tracking
With the integrated timesheet app, keep track of the amount of time spent on each contract, guaranteeing accurate resource management and billing.
Simplified Sales Process
Handle support contract sales, renewals, and upselling with ease to guarantee your clients receive ongoing helpdesk services.
Automated Upselling
With time-limited contracts, upselling occurs automatically, encouraging clients to upgrade or renew their support plans for higher service levels.
Proactive Alerts
To enable proactive management and support, set up alerts for your helpdesk or sales teams based on changes in customer status.
Automation
To increase efficiency, automate email notifications and actions during the ticket resolution process.
Escalation
Easily escalate tickets to managers or specialists when necessary.
SLA Management
Establish SLA rules to guarantee timely responses and actions on tickets.
Email Templates
Create dynamic email templates for quick and consistent responses to frequently asked questions.
Live Chat Support
To provide your clients with prompt, reliable, and expert responses, use pre-written responses in live chat. Save time while making sure that every conversation is accurate and clear. Boost customer satisfaction and overall support efficiency in real-time interactions by increasing response speed, decreasing repetitive typing, and maintaining a consistent brand voice.
Use Odoo Helpdesk to improve customer self-service
Comprehensive Knowledge Base
Make use of the integrated customer knowledge base to centralize and make easily accessible training videos, presentations, and frequently asked questions.
Seamless Integration
Provide customers the ability to solve problems on their own by directly linking pertinent self-service resources within tickets.
Foster Community Engagement
With the integrated forum feature, you can create a lively community around your product that promotes user cooperation and knowledge exchange.
Give clients the ability to close their own tickets to increase independence and efficiency
By reducing the risk of errors and misunderstandings,
Helpdesk teams can spend more time on important and high-priority tasks by reducing mistakes and misunderstandings through efficient procedures and transparent communication. This guarantees more efficient service delivery, increases productivity, and shortens response times. Teams can work more effectively, uphold customer confidence, and continuously provide excellent support that satisfies client expectations with fewer interruptions and errors. Workflows should be transparent, well-organized, and performance-driven across all support operations.
Customer success stories
How Code Legion Assisted Art Decor in Enhancing Their Online Presence through Tailored Website Development, Resource Management, and Customer Engagement
To increase operational efficiency, Code Legion revamped the Xiomara multi-website for their business-to-business (B2B) management and accounting.
To increase operational efficiency, Code Legion deployed the finished Odoo ERP with B2B and B2C website design for DENERGY for their company.
For Business Transformation, Get in Touch with Code Legion
Come along with us and improve your business.