ODOO HELPDESK
ELEVATE YOUR CUSTOMER SUPPORT OPERATIONS
Use Odoo Helpdesk to Communicate Seamlessly Across Multiple Channels
Email Integration
Streamline customer communication by integrating email directly into Odoo Helpdesk. Automatically convert incoming emails into support tickets, configure alerts, and ensure critical customer issues are tracked and resolved efficiently through a centralized ticketing system.
Website Form
Customize website support forms to capture, qualify, and route customer inquiries effectively. Structured data collection improves response accuracy, reduces manual follow-ups, and accelerates issue resolution within Odoo Helpdesk.
Live Chat
Easily manage, prioritize, and resolve customer support tickets using Odoo Helpdesk’s intuitive interface. Leverage the dynamic Kanban view to organize tickets, monitor workloads, track ticket statuses in real time, and enforce SLA rules for consistent service delivery.
Intuitive and User-Friendly Ticket Management Interface
Easily manage, prioritize, and resolve customer support tickets using Odoo Helpdesk’s intuitive interface. Leverage the dynamic Kanban view to organize tickets, monitor workloads, track ticket statuses in real time, and enforce SLA rules for consistent service delivery.
Streamline Support Contract Management with Odoo Helpdesk
Efficient Time Tracking
With the integrated timesheet app, keep track of the amount of time spent on each contract, guaranteeing accurate resource management and billing.
Simplified Sales Process
Handle support contract sales, renewals, and upselling with ease to guarantee your clients receive ongoing helpdesk services.
Automated Upselling
With time-limited contracts, upselling occurs automatically, encouraging clients to upgrade or renew their support plans for higher service levels.
Proactive Alerts
To enable proactive management and support, set up alerts for your helpdesk or sales teams based on changes in customer status.
Automation
To increase efficiency, automate email notifications and actions during the ticket resolution process.
Escalation
Easily escalate tickets to managers or specialists when necessary.
SLA Management
Establish SLA rules to guarantee timely responses and actions on tickets.
Email Templates
Create dynamic email templates for quick and consistent responses to frequently asked questions.
Live Chat Support
Enhance live chat efficiency using pre-written responses to deliver fast, accurate, and professional support. Reduce repetitive typing, improve response times, maintain a consistent brand voice, and increase customer satisfaction during real-time interactions.
Improve Customer Self-Service with Odoo Helpdesk
Comprehensive Knowledge Base
Centralize FAQs, training videos, and documentation within Odoo Helpdesk’s integrated knowledge base, enabling customers to find answers quickly without agent intervention.
Seamless Integration
Link relevant self-service resources directly inside support tickets, allowing customers to resolve issues independently while reducing support workload.
Foster Community Engagement
Build an interactive user community using the integrated forum feature to encourage collaboration, shared learning, and peer-to-peer problem solving.
Empower Customers to Close Their Own Tickets for Greater Efficiency
Reduce Errors and Improve Support Productivity
By enabling transparent workflows and self-service ticket closure, support teams minimize errors and misunderstandings. This allows agents to focus on high-priority issues, improve productivity, reduce response times, and consistently deliver reliable, performance-driven customer support.
Customer Success Stories
How Code Legion Assisted Art Decor in Enhancing Their Online Presence through Tailored Website Development, Resource Management, and Customer Engagement
To increase operational efficiency, Code Legion revamped the Xiomara multi-website for their business-to-business (B2B) management and accounting.
To increase operational efficiency, Code Legion deployed the finished Odoo ERP with B2B and B2C website design for DENERGY for their company.
For Business Transformation, Get in Touch with Code Legion
Come along with us and improve your business.